UX Media

We help you make more money with your website by providing customer insight through user centred design and research.

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Authoring manuals and guidelines

What is it?

When several people contribute to the content of your website, it doesn't take long for obvious differences in style and tone to begin to appear. In the worst cases, content becomes hard to read and out of sync with your brand's identity.

Authoring manuals are guides that allow contributors to have a handy reference for creating new editorial content. They cover:

  • Style
  • Tone
  • Grammar
  • Spelling
  • Sentence structure
  • Formatting
  • Brand-specific requirements.

How long does it take?

We allow one week to create a full authoring manual manual for your website. This includes gathering requiring from your marketing or branding team, agreeing a tone of voice, compiling the manual and presenting it to your contributing teams.

What are the benefits?

Authoring manuals provide easy-to-use guidance for contributors to help them keep the brand identity on track. By providing more generic language guidance, UX Media's authoring manuals also ensure that the business receives a professional, relevant online image, no matter how many people have a hand in the content.

Case studies

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Creating a highly usable information architecture and online insurance purchasing process for the over 50s.

NHS Direct

UX Media are pleased to provide solution architecture and user experience research to NHS Direct's primary health information resource.

B&Q

Leading DIY brand, B&Q, commissioned UX Media to provide user experience services for both their recent website redesign and a review of the online checkout process.