NHS Direct
UX Media have been commissioned to provide solution architecture and user experience consultancy services to leading healthcare provider, NHS Direct.
Working with the Knowledge Management team, we are analysing the functionality and usability of the current Health Directory, a core resource used by call centre staff in providing healthcare and local services information to patients.
This project includes:
- Multiple contextual enquiries,
- Persona development,
- HTML wireframes for all page templates including interaction guidelines,
- Content and editorial guidelines,
- Facilitated stakeholder meetings and third party supplier management.
